1. PURPOSE OF THE POLICY
1.2 The terms “we”, “us” and “our” refer to Taming Olivia. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site. The term “personal data” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.
2. WHAT TYPE OF INFORMATION WE COLLECT
2.2 The personal data we collect from you may include the following:
2.2.1 Purchase Orders: We collect a variety of personal information with each product order. This includes: your name, address, email address and phone number. This information is shared with our e-commerce software providers to ensure the delivery of your order. We use your email to communicate with you about your order and to manage our customer relationship with you. When you place an order, you may be asked to join our mailing list so we can keep you informed of any updates to which you can unsubscribe at any time using the unsubscribe link in each email or by contacting me at email@example.com.
2.2.2 Your payment information: We collect payment information for each order but we do not store payment information on the servers of Taming Olivia Your payment information is securely communicated to and processed via our e-commerce software providers. All personal information collected for an order is used for the fulfilment of that order and to manage our customer relationship with you.
2.2.3 Site interaction, email opt in, free product downloads and contact: We only collect the personal information you voluntarily provide to us which may include your name, email address and social media profile in order to subscribe to mailing lists and/or download free products, post comments onto the site or contact us via contact forms.
2.2.4 Activity: We may record information relating to your use of the site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL and timestamp information. We use this type of information to administer the site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site.
2.3 Taming Olivia is not intended for children or young people under 18 years of age. We do not knowingly collect personal information from children and young people under 18. If you are under 18, please do not provide any information on this website.
3. USE OF YOUR PERSONAL DATA
3.1 In accordance with data protection laws we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data these bases are where we are required to do so in accordance with legal or regulatory obligations; where you have given your consent and where it is in our legitimate interests to process your personal data provided that these do not prejudice your own rights, freedoms and interests.
3.2 We will process your personal data for the following purposes and in accordance with the following lawful conditions:
3.2.1 To process purchase orders via the site
3.2.2 To send periodic emails
3.2.3 To improve the service we provide
4. SHARING YOUR PERSONAL DATA
4.2 Your personal information will never be shared with unrelated third parties.
5. UPDATING YOUR INFORMATION
5.1 It is important that the information we hold about you is accurate in order for us to comply with our legal and regulatory obligations and also to provide you with the best possible service. If you would like to remove or update any personal data we hold to provide a service to you, please contact me with your request at firstname.lastname@example.org
6. INFORMATION SECURITY
6.1. We strive to protect your personal data and our services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices
7. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA
7.1. You have the following rights in relation to your personal data:
7.1.1. a right to access your personal data held by us
7.1.2. a right to receive certain personal data in machine-readable format such as .csv (readable on Microsoft Excel or equivalent) or .pdf (readable on Adobe Acrobat or equivalent)
7.1.3. a right to have inaccurate personal data rectified
7.1.4. a right to have certain personal data erased where it is no longer necessary for us to process it, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation
7.1.5. a right to complain to your national data protection regulator
7.1.6. a right to object to direct marketing, which can be done by opting-out of direct marketing either opting out via the communication itself or via email at email@example.com.
7.2. If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.
7.3. If you would like to exercise any of your rights then you can do so by emailing us at tamingolivia”outlook.com. Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
7.4. Where you make a request in respect of your rights we may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.
8.1. We may contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications. You can opt-out at any time by contacting us via email at firstname.lastname@example.org. We will also include unsubscribe features in our communications which you can utilise to opt-out of future marketing communications.
9. RETAINING YOUR PERSONAL DATA
9.1 We will retain your personal data for the period necessary to provide you with our services. Where it is no longer necessary to process your personal data we will delete it.
10.1. A 'cookie' is a small text file that is downloaded onto your Access Device when you visit a website and that enables the website to obtain certain information from your browser, such as your preferences. Cookies allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm your Access Device nor does it contain any viruses or other malware.
10.2. Different cookies carry out different tasks. For example, some cookies might be strictly necessary and removing these cookies would affect your ability to use our services. Other cookies are for analytic and advertising purposes, including cookies that obtain information about your Access Device (such as IP address, device type, geo-location data, browser information). They tell us how you move through the site and how the site is accessed, allowing us to monitor performance and ensure you get the best possible experience on our site.
10.3. You can control your privacy and security settings. You have the ability to accept or decline cookies using your web browser settings. If you disable cookies this would mean you might not be able to access certain features of the site.
12.1 Our website host is Wix. Please click here to read their privacy statement.